Warranty Terms
We provide a 2-year warranty on manufacturing and illumination components for the work we produce. Below is what that warranty covers, what it excludes, and what to do if something fails.
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Warranty period
For work manufactured and installed by Royal Reklam, the warranty period is 2 years from the date installation is completed, starting from the handover record or invoice date.
What the warranty covers
- Manufacturing faults in the cabinet, welding and assembly.
- LED module, driver and internal wiring failures.
- Delamination, cracking or adhesion failure of the face material caused by manufacturing.
- Fixings loosening due to a manufacturing defect.
What the warranty excludes
- Impact damage, collisions, vandalism and third-party interference.
- Damage from storms, flooding, lightning, earthquakes and similar natural events.
- Faults caused by mains overvoltage or defects in the building's electrical installation.
- Problems arising after removal, repair or modification by anyone other than Royal Reklam.
- Surface damage from unsuitable cleaning (solvents, abrasives, direct high-pressure spraying).
- Natural colour fading and normal wear over time.
How to make a claim
Call us on 0544 230 71 77 or send a photograph of the fault on WhatsApp. For illuminated work, a photograph taken at night lets us identify the cause remotely in most cases.
If the remote assessment calls for it, we schedule an on-site inspection. Labour and replacement parts are free of charge for faults covered by the warranty; for anything outside it, we quote and get your approval before starting.
Servicing after the warranty
We continue to service and repair work once its warranty has expired, and we also maintain signage produced by other companies.
An annual check — moisture inside the cabinet, terminal tightness, driver temperature — prevents most faults before they appear.